Frequently Asked Questions

Yes. Before placing an order, you'll need to create an account. Once your account is set up, you'll be able to access products, view your ordering history. If you need assistance, please contact us for help.

After logging in, click "My Account" to view and update your personal information, including your name, email address, shipping addresses, password and other account details.

Click the "Forgot Password?" link on the log-in page and enter the email address associated with your account. We'll send you instructions to reset your password. If you don't receive the email within a few minutes, check your spam or junk folder. If you're still unable to access your account, please contact out customer service support team for assistance.

Orders are usually shipped within 5-15 business days after your order is processed. Depending on the shipping method selected, shipments normally take an additional 2-7 business days to arrive. Shipping options include FedEx 2 day or FedEx Economy (3-5 days). Orders are processed Mon-Fri during normal business hours, excluding company holidays.

ANY Decorated (Embroidered, screen printed and special order items) are NOT eligible for returns unless they are defective or the incorrect items. PLEASE NOTE: ALL returns REQUIRE prior approval and a Return Authorization Form.

Eligible items for returns - for example, PANTS must be returned to Xact Xpressions within 30 days of purchase, provided they have not been worn, used, nor washed and the tags are still intact. All returned goods are subject to inspection. If any items are deemed non-returnable, we will advise you via your email address, billing address, or telephone. We do require that you obtain a return authorization PRIOR to sending back an item.

Please contact your customer service representative or fill out the "Contact Us" page at to obtain an RA (details below) and discuss details of your return if you need any additional information. Need to cancel an order? Please fill out the "Contact Us" page with your order number, name and the reason for cancellation. Cancellation fees may apply.

Returned goods that are not defective and deemed returnable, will be eligible for a credit card refund. Please contact your customer service representative at to obtain an RA (details below) and discuss details of your return if you need any additional information.

Returns that meet the return requirements will be processed for a refund issued, minus a $5.00 restocking fee per item. Any return that does not meet the return requirements will be in jeopardy of forfeiting any refund

Returns are processed within 1-3 business days once received. Your refund may take up to 5 business days to reflect in your account.

Be sure items are unworn, unwashed, have tags, and are neatly folded.
Print a copy of your RA and include it with your items.
Your return is postmarked within 7days of the RA date.
Still have questions? Contact us and we will be happy to help clarify.

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